Troubleshooting and FAQ

Quick fixes for the things people actually run into. If something here doesn't solve it, email support@govstream.ai — that reaches us directly.

Signing in

Permit Guide opens at your city's URL (e.g., [your-city].govstream.app). Sign in with the magic link we email you, or your email and password if your account uses one.

Most sign-in trouble is just an expired magic link — request a fresh one and open the newest email. If your account uses a password and you've forgotten it, use the reset link. Still locked out? Email support@govstream.ai.

Outlook plugin

The Govstream.ai icon isn't showing

It lives in the Outlook ribbon, the apps (waffle) menu, and inside each open email — across Outlook classic, new Outlook, and Outlook on the web. If it's missing, restart Outlook; if it's still gone, send your IT team your Outlook version (Help > About Outlook).

The generated draft didn't appear in my email

After you click Generate, the assistant inserts the draft into your Outlook reply automatically. If you don't see it, make sure you opened the assistant from the email you want to answer, then click Generate again. If it still doesn't appear, restart Outlook.

Outlook asks me to confirm when I send

That's Outlook's normal behavior when an add-in has touched the email. Click "Send Anyway" and it sends as usual. If it ever blocks sending entirely, email support@govstream.ai.

Common questions

An answer looks wrong

Usually the question was missing context. Add the address in the project context sidebar, ask a follow-up, and check the citations to see the AI's sources. If it's still off, use the feedback button so we can fix it.

The AI doesn't seem to know about a code or document

Click Knowledge Base in the sidebar to see what the AI can access. If it's not listed, the AI can't use it — ask your administrator or Govstream.ai support to add it.

How do I find a past conversation?

Click Chat History in the left sidebar to browse and reopen previous chats.

Where do I give feedback?

On a chat response, click the Feedback button (or Perfect for a good answer). In the Outlook plugin, open the Feedback section after generating a draft. For feedback about the product itself, click the magenta smiley in the bottom-right corner. More in Giving feedback.

Where do I update my profile?

Click your profile icon in the top-right corner. You can change your display name, email, avatar, and password.